Where I work, I answer the main phone line. Often the callers behave in ways that make no sense to me. Sometimes they are are all weird in oddly consistent ways, too! I find it surprising and interesting, because I guess I'm secretly a psychologist of some sort.
Here's an example. When they ask for a something that’s handled out of our corporate headquarters, such as warehouse space or human resources, I always say, "That’s handled out of corporate headquarters in Eden Prairie, would you like the number?" and they always say, "No. Could you give me the number?" It’s so weird! It’s like my mouth isn’t saying what I think it’s saying, or it’s impossible for everyone to hear me say that because it’s just so unexpected, or something! (Does that ever happen to you?)
I don’t really mind. I just think it's so odd! I'm surprised every time (though I guess I should be used to it) and sometimes I have to restrain myself from saying something like, "I just offered to give it to you and you said no!" Instead I just say, "Of course, it is: " because that is my job. And then I chuckle to myself, because that is what I do.
